Website/FTP - Cancelling a Scheduled Message
Simply click on "Reporting" on the left-hand control panel menu, select the "Sent / Queued" option and follow these easy steps:
Step 1: Search
Select the specific date range for the scheduled messages, and click on "Search" to the right of your screen.
Step 2: Pause
Click on "View", and pause the scheduled messages by clicking on "Pause Campaign" under the "Sent Summary" section on your screen.
Step 3: Cancel
Select the "Proceed" option and "Cancel Remaining to completely cancel your messages.
Important Information
- Once you have cancelled your scheduled messages, your credits will be refunded to your account.
- Cancelled messages will still be visible in your "Sent / Queued" history, even though they have been successfully cancelled.
- A scheduled message cannot be edited. You will need to cancel it completely and reschedule it should you need to make any changes.
Releasing a Scheduled Message
- If you select "Release" instead of "Cancel Remaining", the system will unpause the messages, and it will go out at the original scheduled date and time.
Soap & HTTP Channels
Please note that messages sent via the SOAP and HTTP channels can be cancelled by following this GUIDE.
Updated 2 months ago