Retrieving your Password

The following guide will show you how to retrieve your password from the system.

Step 1:

Simply go to the login page and select the "Forgot your password?" option, as seen below:

Step 2:

Once you have selected the "Forgot your password?" option the system will ask you to type in your account username, as seen below:

Step 3:

Once you have entered your username, you can proceed to click on "SUBMIT". The system will send your password to the email address linked to your account, as seen below:

Usernames

  • Please ensure that you type your username in the correct format, exactly as you did when you created the account, with spaces and caps lock where applicable.
  • Avoid using spaces before or after your username as the system will not be able to find the account.

Important Information

  • If you did not receive your password via email, kindly check your spam/junk folder for the email, as it might be trapped in your spam filter.

Retrieving your Password


The following guide will show you how to retrieve your password from the system.

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