Replies Forwarding

The following guide will show you how to setup your default incoming messages forwarding settings.

Simply click on "Account Settings" on the left-hand control panel menu and follow these easy steps:

Default Reply Forwarding

Select the "Forwarding" option and update your required fields as necessary. Once you have selected your preferences, you can click on "Update Settings", as seen below:


Once you have made the above changes, all incoming replies will be forwarded to the relevant
contact channels by default if no specific reply rule is selected.


Forward Reply to Mobile

  • Kindly note that if you have selected to forward all incoming replies to a mobile number, the system will deduct an additional credit from the account for each response that is forwarded.


Important Information

  • You can add multiple email addresses in the "Forward to Email" section by separating it with a comma and no spaces.
  • An automated response can be setup for all incoming replies. Please note that an additional credit will be deducted from the account for each response sent.