Understanding your Dashboard

The following guide will help you understand your dashboard and explain what information is available to you on your homepage.

Daily Statistics

Kindly note that the daily statistics will only show you information for the current day. If you have any scheduled or paused messages for a future date, this information will not be displayed as part of the daily statistics on your dashboard.

Once logged in to your account, you will be presented with your dashboard by default, displaying various statistics, as seen below:

Daily Statistics - Message Parts:

"Message Parts" refers to the total amount of message processed and scheduled on your account for the current day. This information will update every 10 minutes, as seen below:

Daily Statistics - Processed:

"Processed" refers to the total amount of messages that has successfully been processed from your account and handed over to the networks to deliver to the handsets, as seen below:

Daily Statistics - Unprocessed:

"Unprocessed" refers to the total amount of messages that have been scheduled from your account for a future time on the same day, as seen below:

Daily Statistics - Paused:

"Paused" refers to the total amount of scheduled messages for the current day that have been paused, as seen below:

Once messages have been paused you can cancel them completely or release them to go out at the original scheduled time.

Daily Statistics - Waiting on DLR:

"Waiting on DLR" refers to the total amount of messages that have not been delivered as yet. This could be due to the handset being off, out of network coverage or the sim card being full during the time the networks try and deliver the messages, as seen below:

The networks will continue to try and deliver these messages to the handset for a specific period of time before reporting a status of "Expired".

Daily Statistics - Outbound Analysis:

"Outbound Analysis" will show you the total amount of messages sent daily from your account for the current month, previous month or last six months, as seen below:

Daily Statistics - Inbound Analysis:

"Inbound Analysis" will show you the total amount of messages received daily to your account for the current month, previous month or last six months, as seen below:

Delivery Statuses & Descriptions

  • "WAITING ON DLR" - DLR refers to the delivery receipt the networks report when a message has successfully been delivered, undelivered or if the message expired.
  • You can view a complete list of Delivery Statuses & Descriptions of each status by clicking HERE.

Understanding your Dashboard


The following guide will help you understand your dashboard and explain what information is available to you on your homepage.

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