Importing Bulk Contacts

The following guide will show you how to import bulk contacts into a group that you have created. You will need to create a group first, before importing any contacts.

🚧

Excel Format

Ensure that your Excel datasheet is in the correct format before importing it, as seen below:

  • Column A: Cellphone number
  • Column B: Additional value - Max 459 characters (optional)
  • Column C: Additional value - Max 50 characters (optional)
  • Column D: Additional value - Max 50 characters (optional)
  • Column E: Additional value - Max 50 characters (optional)
  • Column F: Additional value - Max 50 characters (optional)
  • Column G: Additional value - Max 50 characters (optional)
Example file

Simply click on "Contacts" on the left-hand control panel menu, select the "Import" option and follow these easy steps:

Importing Bulk Contacts

Select the file you would like to import under the "File" section. Then, select the group you would like to import the file to under the "Select Group" section. Once you have made the above selections you can click on "Next", as seen below:

1600

The system will show you a preview of your uploaded file, and if you are happy with the file, you can continue by clicking on "Next". Once the file has been imported you will be presented with an "Import Summary" screen, where you can then choose to upload another file or send a message.

🚧

Additional Settings:

  • OVERWRITE EXISTING: Select this option if you would like your new file to replace the data of any contacts' numbers that already exist in your selected group.
  • GENERATE ERROR REPORT: Select this option if you would like to generate an error report to view a list of contacts' numbers which have failed to import to your group.
  • DUPLICATE CHECKING: Select this option if you want to check any duplicates against other existing groups. The system will not imports any of these numbers if it exists in the selected groups.

📘

Important Information:

  • The system will accept the following number formats when importing bulk contacts via your excel document: 27831234567 / 0831234567 / 831234567
  • NOTE: The above examples used are based on South African number ranges and the format may differ depending on your country prefix.

Updated 3 months ago