Simply click on "Sending" on the left-hand control panel menu, select the "Reply Rules" option and follow these easy steps:
Click on "Create Ruleset" at the top right of your screen and enter a rule-set name, as seen below:
Once you have selected a name for your rule-set you can continue by clicking on "+ Catch All Rule" button. Complete the section by adding the required fields as necessary. Once you have selected your preferences, you can click on "OK", as seen below:
Once you have clicked on the "+ Create Ruleset" button, the system will confirm that that your new reply-rule is saved.
Once you have created your reply rule set, you can apply it to your outgoing messages by making the selection under the "Reply Rule" section located under " Show Advanced Settings" on your sending screen, as seen below:
Forward Reply to Mobile
- Kindly note that if you have selected to forward all incoming replies to a mobile number, the system will deduct an additional credit from the account for each response that is forwarded.
- Please note that this feature would have to be selected on each send and will not be set as a default setting for the account.
- You can add multiple email addresses in the "Forward Reply to Email" section by separating them with a comma and no spaces.
- An automated response can be setup for all incoming replies. Please note that an additional credit will be deducted from the account for each response sent.
Updated over 1 year ago