Custom Replies Forwarding

The following guide will show you how to create multiple custom forwarding reply rules.

Simply click on "Sending" on the left-hand control panel menu, select the "Reply Rules" option and follow these easy steps:

Step 1: Name

Click on "Create Ruleset" at the top right of your screen and enter a rule-set name, as seen below:


Step 2: Create

Once you have selected a name for your rule-set you can continue by clicking on "+ Catch All Rule" button. Complete the section by adding the required fields as necessary. Once you have selected your preferences, you can click on "OK", as seen below:


Once you have clicked on the "+ Create Ruleset" button, the system will confirm that that your new reply-rule is saved.

Step 3: Send

Once you have created your reply rule set, you can apply it to your outgoing messages by making the selection under the "Reply Rule" section located under " Show Advanced Settings" on your sending screen, as seen below:



Forward Reply to Mobile

  • Kindly note that if you have selected to forward all incoming replies to a mobile number, the system will deduct an additional credit from the account for each response that is forwarded.


Important Information

  • Please note that this feature would have to be selected on each send and will not be set as a default setting for the account.
  • You can add multiple email addresses in the "Forward Reply to Email" section by separating them with a comma and no spaces.
  • An automated response can be setup for all incoming replies. Please note that an additional credit will be deducted from the account for each response sent.