Begin using webhooks with your account integration in just three simple steps:
- Create a webhook endpoint on your server.
- Use the Control Panel to test that your endpoint works.
- Save your endpoints and go live.
Webhooks refers to a combination of elements that collectively create a notification and reaction system within a larger integration.
Webhooks are like a phone number that we call to notify you of activity in your account. The activity could be a delivery status, reply or click from a mobile subscriber. The webhook endpoint is the person answering that call who takes actions based upon the specific information it receives.
The webhook endpoint is just code on your server, which could be written in any programming language you choose. This endpoint has an associated URL (e.g. https://yourdomain.com/webhooks). The notifications are Event objects. This Event object contains all the relevant information about what just happened, including the type of event and the data associated with that event. You can then use these webhooks to trigger any required actions, such as automatically initiating another SMS or call to the mobile subscriber, updating CRM systems or updating statistics and calculating ROI on your campaigns.
Webhooks are the fastest way to receive delivery statuses, replies and clicks as an HTTP Request is performed by our servers to specified URLs as soon as the delivery status, reply and / or click is received. This mechanism of receiving delivery statuses, replies and / or clicks removes the latency that is involved with the constant polling for new data.
Many events that occur within an account have synchronous results. These results are immediate and directly respond to an executed request. For example, a successful request to send an SMS immediately returns a response with an EventID. Such requests don’t require webhooks, as the key information is already available.
Other events that occur within an account are asynchronous: happening at a later time and not directly in response to your code’s execution. Most commonly these involve:
- Delivery Receipt Statuses
- Replies to your SMSes and Short Codes
- URL Previews and Click Tracking
With these and similar APIs, we need to notify your integration about changes to the status of an object so your integration can take subsequent steps.
The specific actions your webhook endpoint may take differs based upon the event. Some examples include:
- Updating a customer’s record in your database based on the delivery receipt status.
- Contacting a customer when they respond positively to a SMS or short code.
- Removing a customer from future correspondence when they opt-out.
- Triggering additional SMSes or remarketing to customers that preview or click your URL.